Document Scanner
Support
The usual questions first. Anything else, email ceo@wazeem.com with the phone model and, for a scanning problem, the photo.
My documents from the old version are missing
The first launch after the update copies your library across; a large one takes a minute and shows its progress. If a document did not come across, the app says so once over the library. Do not uninstall: the old library is left in place until the copy is confirmed, and the next launch tries again.
Assist says it is unreachable
Assist needs a network connection and an attestation from the phone. It will not work on a rooted or jailbroken phone, on an emulator, or on a copy of the app installed from outside Google Play or the App Store. Try again on Wi-Fi; if it persists, email me with the phone model and the time.
Assist says I have reached the limit
Ten actions a month are included. The count resets at the start of each calendar month.
I locked a document and cannot open it
A locked document opens with the same face, fingerprint or passcode that unlocks the phone. If you changed your passcode, use the new one. There is no separate password to recover.
A scan is blurry or the edges are wrong
Hold the phone still until it captures on its own; the edge outline turns solid when the page is steady. Retake in better light if the cleaner leaves grey patches, or choose the Original filter to keep the photograph as taken.
I bought Premium and it is not showing on my new phone
Open Settings, Premium, Restore purchase, and sign in with the same Google or Apple account you bought it with. A subscription belongs to that account; a phone signed in with another account cannot see it.
How does backup work
Settings, Google Drive backup. Sign in with Google and the app keeps a folder called DocScanner Backups in your own Drive up to date as you scan. On a new phone, sign in and choose Restore from Google Drive; documents appear as they download and nothing on the phone is deleted.
How do I remove the banner
Settings, Remove ads, a one-time purchase; or Premium, which removes it too. Both restore on any phone signed in with the same store account.
How do I delete my data
Delete documents in the app, or uninstall it. To have the anonymous Assist account removed, email the address below with the account id from the Settings screen.